Refund policy
We want you to love what you ordered! If you’re not completely satisfied, we’re here to help.
1. Return Eligibility
To be eligible for a return:
Items must be unused, unwashed, and in the same condition that you received them.
Items must be in the original packaging with all tags intact.
Request must be initiated within [X DAYS] of delivery.
2. Non-Returnable Items
The following items cannot be returned:
Personal care items (hygiene products).
Customized or personalized goods.
Items on "Final Sale."
3. Damaged or Defective Products
If you receive a damaged or wrong product, please contact us at [rs5738207@gmail.com] within [X HOURS, e.g., 48 hours] of delivery with photos of the product and packaging. We will arrange a replacement or full refund at no extra cost to you.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original method of payment within [REFUND PROCESSING TIME, e.g., 5-7 business days].
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange for the same item (e.g., a different size), please email us at [rs5738207@gmail.com].
6. Return Shipping
[Select one: We offer free reverse pickups for returns / Customers are responsible for paying their own shipping costs for returning items.] Shipping costs are non-refundable.
Questions? Contact us at [rs5738207@gmail.com].